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An ordered article does not quite meet my expectations… What shall I do now?​

• If you are not satisfied with items from your order, using the return label you can return them to us after fully completing the return form. You can find both the return form and return label here.

• The return has to be effected on the 14th day after receipt, the latest (post stamp).

• Please return the articles inside the received packaging – that was, the articles are ideally protected in transit.

• A revocation or reimbursement for bought gift cards is not possible.

• Unfortunately, sale goods cannot be revoked or reimbursed, either.

• Returns to the following address, please:

            Boutique Gélatine

            Mia Brunner

            Spalenberg 40a

            4051 Basel

• Please use the prepared return label and enclose the completed return form.

• We are very pleased that you found what you were looking for in the online shop. It is understandable that the size of an item does not fit or the item does not quite meet your expectations. This cannot always be avoided when shopping online. We continuously work to ensure that there is sufficient information about the respective product. Since the Boutique Gélatine is a small business, we'd ask you to shop with consideration; Please do not order items in all available sizes, for instance. Naturally, we are happy to advise you via email also if you are uncertain about your ring size. Also think about the environment; it and the Boutique Gélatine are deeply grateful!

• Return fees will not be absorbed and have to be incurred by the purchaser.

• We recommend delivering the parcel by A Mail Plus to ensure shipment tracking.

• In case of return packet loss, we cannot refund the costs, which is why we recommend delivery by A Mail Plus.​

• We examine each returned article favourably. Although, a retraction is rejected if:

  • Traces of use are visible

  • The label has been removed from the article

  • The product has been damaged in transit or otherwise

  • Traces of improper handling are present

  • Intrusion through the purchaser or third parties exists

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And how do I receive my refund after having successfully returned the articles?

We refund your money (shipping fees excluded) immediately upon receipt and examination of your returns . The refund is transferred back to the same account used for the purchasing of the articles.

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How cheeky! I have sent back the articles but not received the due refund. What now?

Please contact us immediately via hello@boutique-gelatine.ch

Together, we shall certainly clear up the mystery!

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A misdelivery has occurred or the article shows defects?

We regret that you have received an incorrect or defective item! In case the article has quality defects or wasn’t even ordered by you, we will gladly reimburse you fully and absorb the return fees. The initial shipping fee will also be refunded to you.

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